I love it! A great restaurant model!
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Being Nice Can Save You Money!
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Securely anchored to the Rock amid every storm of trial, testing or tribulation.
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I used to do that when I did graphic and web design. some customers were real pains in the rear so I started charging them more to deal with them. I called it the Jerk Charge.
If someone was fun to work with, I would do extra for them for free and even not charge them for some of my time.
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Originally posted by Cerebrum123 View PostHmm, what about when the employee/owner has the bad attitude?
As for employees, I'm betting they wouldn't last long if they weren't playing along. And, with more polite customers, it's a lot easier to be a polite server.
We can see the difference all across America when we go into a Chick-Fil-A as opposed to a McDonald's. Just sayin'. It's obvious that the "business model" of Chick-Fil-A includes well trained polite young people who know how to smile and interact with customers. McDonald's, on the other hand, is more focused on "over XXX-BILLION Burgers Sold".The first to state his case seems right until another comes and cross-examines him.
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Originally posted by mossrose View Post[ATTACH=CONFIG]18320[/ATTACH]The first to state his case seems right until another comes and cross-examines him.
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Originally posted by Cerebrum123 View PostHmm, what about when the employee/owner has the bad attitude?
I have been on both sides of the counter, so I know that customer service is important, but a miserable customer can ruin your whole day, too.
Securely anchored to the Rock amid every storm of trial, testing or tribulation.
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Originally posted by mossrose View PostI have stopped shopping in certain places because of the attitude of some of the staff. Local Safeway for example.
I have been on both sides of the counter, so I know that customer service is important, but a miserable customer can ruin your whole day, too.
They were spending big bucks on a "Shop Local" campaign, cause we're only 30 miles from a couple other towns where people can, and do tend to, shop.
I asked, "Why are we having to spend money on a campaign to get people to shop locally when the reason that so many of us do not shop locally is because the local businesses often don't seem to give a flyin' flip that we're shopping there?"
They looked stunned for a minute, and I said, "instead of spending money on trying to convince people to shop locally, maybe you should spend some time trying to find out why they don't".
It actually turned into a cordial conversation, with several of the chamber members giving their own examples of rudeness or aloofness or bad service by some of our local businesses.
(as so often happens I got drafted to head up that "why don't people shop locally" survey)The first to state his case seems right until another comes and cross-examines him.
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Originally posted by Cow Poke View PostI stopped in at a meeting of our local Chamber of Commerce (I'm a member, but rarely attend), and asked if I could ask a question. (two questions, actually, since the first one was about asking the second one)
They were spending big bucks on a "Shop Local" campaign, cause we're only 30 miles from a couple other towns where people can, and do tend to, shop.
I asked, "Why are we having to spend money on a campaign to get people to shop locally when the reason that so many of us do not shop locally is because the local businesses often don't seem to give a flyin' flip that we're shopping there?"
They looked stunned for a minute, and I said, "instead of spending money on trying to convince people to shop locally, maybe you should spend some time trying to find out why they don't".
It actually turned into a cordial conversation, with several of the chamber members giving their own examples of rudeness or aloofness or bad service by some of our local businesses.
(as so often happens I got drafted to head up that "why don't people shop locally" survey)
I worked in the early-mid 90's in a craft shop in town. The owner bent over backwards to get items in that people wanted, even if she didn't normally carry them. Can't say the same for a lot of other stores here.
Securely anchored to the Rock amid every storm of trial, testing or tribulation.
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Originally posted by mossrose View PostThat has happened in my town, as well. I haven't asked the Chamber about it, but over and over I end up going to The Big City or The Smaller City (both about the same distance away) because local shops don't carry what I want or need. And when I ask, they just shrug as if to say, "Oh, well.".
I worked in the early-mid 90's in a craft shop in town. The owner bent over backwards to get items in that people wanted, even if she didn't normally carry them. Can't say the same for a lot of other stores here.The first to state his case seems right until another comes and cross-examines him.
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Originally posted by mossrose View PostThat has happened in my town, as well. I haven't asked the Chamber about it, but over and over I end up going to The Big City or The Smaller City (both about the same distance away) because local shops don't carry what I want or need. And when I ask, they just shrug as if to say, "Oh, well.".
I worked in the early-mid 90's in a craft shop in town. The owner bent over backwards to get items in that people wanted, even if she didn't normally carry them. Can't say the same for a lot of other stores here.
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Originally posted by Cerebrum123 View PostNot being able to get the stuff you want/need is really bad. It's even worse when they stop manufacturing it entirely. They tend to do that with most everything I actually like.The first to state his case seems right until another comes and cross-examines him.
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Originally posted by Cerebrum123 View PostNot being able to get the stuff you want/need is really bad. It's even worse when they stop manufacturing it entirely. They tend to do that with most everything I actually like.
I know!
Securely anchored to the Rock amid every storm of trial, testing or tribulation.
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