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If you REALLY want to hack off a customer....

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  • If you REALLY want to hack off a customer....

    ... transfer him from wireless to uverse because you can't help him, then tell him you have to transfer him to wireless because that's where the problem is, then transfer BACK to uverse, and.......

    to REALLY top it off.....

    Have an upper level manager call you who DON SPIK ANGLUSH!!!!!

    The first to state his case seems right until another comes and cross-examines him.

  • #2
    Originally posted by Cow Poke View Post
    ... DON SPIK ANGLUSH!!!!!
    Translation, please. I was following you just fine until you broke out into Texan.

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    • #3
      Originally posted by lao tzu View Post
      Translation, please. I was following you just fine until you broke out into Texan.
      Thanks, Jesse -- I needed a laugh

      JUST now got offline with them.
      The first to state his case seems right until another comes and cross-examines him.

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      • #4
        did you tell the wireless person to work it out with the uverse person?

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        • #5
          Originally posted by mikewhitney View Post
          did you tell the wireless person to work it out with the uverse person?
          They can't speak to each other - not on the same system.
          The first to state his case seems right until another comes and cross-examines him.

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          • #6
            Originally posted by Cow Poke View Post
            They can't speak to each other - not on the same system.
            But they can transfer you to each other???

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            • #7
              Originally posted by alaskazimm View Post
              But they can transfer you to each other???
              Not directly, I'm thinking. The most annoying thing they could possibly do after making you fight your way through the automated option list to wait to speak to a representative who can't help you is to put you right back into that grinder, so that's probably the way they handle it.

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              • #8
                I've got uverse that's wireless

                I'm always still in trouble again

                "You're by far the worst poster on TWeb" and "TWeb's biggest liar" --starlight (the guy who says Stalin was a right-winger)
                "Overall I would rate the withdrawal from Afghanistan as by far the best thing Biden's done" --Starlight
                "Of course, human life begins at fertilization that’s not the argument." --Tassman

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                • #9
                  Originally posted by Cow Poke View Post
                  ... transfer him from wireless to uverse because you can't help him, then tell him you have to transfer him to wireless because that's where the problem is, then transfer BACK to uverse, and.......

                  to REALLY top it off.....

                  Have an upper level manager call you who DON SPIK ANGLUSH!!!!!

                  Try turning it off and on again.
                  Last edited by Cerealman; 02-21-2015, 03:57 AM.
                  "Kahahaha! Let's get lunatic!"-Add LP
                  "And the Devil did grin, for his darling sin is pride that apes humility"-Samuel Taylor Coleridge
                  Oh ye of little fiber. Do you not know what I've done for you? You will obey. ~Cerealman for Prez.

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                  • #10
                    Originally posted by Cerealman View Post
                    Try turning it off and on again.
                    Come here so I can you!
                    The first to state his case seems right until another comes and cross-examines him.

                    Comment


                    • #11
                      Originally posted by alaskazimm View Post
                      But they can transfer you to each other???
                      Apparently the first one THOUGHT he could, but ended up just dumping me after SAYING he was transferring.

                      A good night's sleep and all is better. I'll fight them again later, but I see on my MyATT.com that both accounts have ZERO balances, and the one woman with whom I spoke promised I won't get any more robocalls. She even gave me her name and employee number.




                      I can never stress enough --- when you talk to these people, ALWAYS write down (or enter the information into a text document) the date, time, and name of the person with whom you spoke.

                      That actually earned me $50 once - because I was promised a refund I never got, and was able to, on a subsequent call, cite the name, date and time that I was promised the refund!
                      The first to state his case seems right until another comes and cross-examines him.

                      Comment

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