$240 for five minutes of chatting:
user JESSE has entered room
analyst Madhur has entered room
Madhur: Hello JESSE_, Thank you for contacting Comcast Live Chat Support. My name is Madhur. Please give me one moment to review your information.
Madhur: It's my pleasure to process your order and answer any questions you may have. How are you doing today?
JESSE_: Well enough.
Madhur: I am happy that you are doing good.
Madhur: Jesse, I see that you are interested in our Economy Plus at [my place]
JESSE_: Yes. It's the service I already have, but the price listed no longer includes a $10 surcharge for internet-only.
Madhur: Let me check that best I can do for you.
Madhur: Jesse, could you please confirm your account number, for verification?
JESSE_: [my account number]
Madhur: Thank you, for the verification.
Madhur: Jesse, I see that you are currently using Economy Plus (internet only) for $39.95/mo.
Madhur: You have selected Economy Plus for $29.95/mo, this deal is for existing customer who are currently using Comcast Cable and / or Phone Service. It is like an add-on deal.
Madhur: Let me check for an alternative.
Madhur: Good news!
Madhur: I can add Economy Plus for $19.99/mo for the first 12 months. After 12 months the charge will be $39.95/mo.
Madhur: I can remotely activate the package. There will be a one time charge of $2.99 as change of service fee.
Madhur: Sounds good?
JESSE_: Works for me.
Madhur: Awesome!
Madhur: Your order is processed. All set.
Madhur: Is there anything else I can help you with today?
JESSE_: No, thank you.
Madhur: Jesse, it was a pleasure chatting with you. Have a nice day.
Madhur: Thank you for choosing Comcast for your entertainment needs! Good bye and take care.
analyst Madhur has entered room
Madhur: Hello JESSE_, Thank you for contacting Comcast Live Chat Support. My name is Madhur. Please give me one moment to review your information.
Madhur: It's my pleasure to process your order and answer any questions you may have. How are you doing today?
JESSE_: Well enough.
Madhur: I am happy that you are doing good.
Madhur: Jesse, I see that you are interested in our Economy Plus at [my place]
JESSE_: Yes. It's the service I already have, but the price listed no longer includes a $10 surcharge for internet-only.
Madhur: Let me check that best I can do for you.
Madhur: Jesse, could you please confirm your account number, for verification?
JESSE_: [my account number]
Madhur: Thank you, for the verification.
Madhur: Jesse, I see that you are currently using Economy Plus (internet only) for $39.95/mo.
Madhur: You have selected Economy Plus for $29.95/mo, this deal is for existing customer who are currently using Comcast Cable and / or Phone Service. It is like an add-on deal.
Madhur: Let me check for an alternative.
Madhur: Good news!
Madhur: I can add Economy Plus for $19.99/mo for the first 12 months. After 12 months the charge will be $39.95/mo.
Madhur: I can remotely activate the package. There will be a one time charge of $2.99 as change of service fee.
Madhur: Sounds good?
JESSE_: Works for me.
Madhur: Awesome!
Madhur: Your order is processed. All set.
Madhur: Is there anything else I can help you with today?
JESSE_: No, thank you.
Madhur: Jesse, it was a pleasure chatting with you. Have a nice day.
Madhur: Thank you for choosing Comcast for your entertainment needs! Good bye and take care.
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