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  • Ka-ching

    $240 for five minutes of chatting:
    user JESSE has entered room

    analyst Madhur has entered room

    Madhur: Hello JESSE_, Thank you for contacting Comcast Live Chat Support. My name is Madhur. Please give me one moment to review your information.

    Madhur: It's my pleasure to process your order and answer any questions you may have. How are you doing today?

    JESSE_: Well enough.

    Madhur: I am happy that you are doing good.

    Madhur: Jesse, I see that you are interested in our Economy Plus at [my place]

    JESSE_: Yes. It's the service I already have, but the price listed no longer includes a $10 surcharge for internet-only.

    Madhur: Let me check that best I can do for you.

    Madhur: Jesse, could you please confirm your account number, for verification?

    JESSE_: [my account number]

    Madhur: Thank you, for the verification.

    Madhur: Jesse, I see that you are currently using Economy Plus (internet only) for $39.95/mo.

    Madhur: You have selected Economy Plus for $29.95/mo, this deal is for existing customer who are currently using Comcast Cable and / or Phone Service. It is like an add-on deal.

    Madhur: Let me check for an alternative.

    Madhur: Good news!

    Madhur: I can add Economy Plus for $19.99/mo for the first 12 months. After 12 months the charge will be $39.95/mo.

    Madhur: I can remotely activate the package. There will be a one time charge of $2.99 as change of service fee.

    Madhur: Sounds good?

    JESSE_: Works for me.

    Madhur: Awesome!

    Madhur: Your order is processed. All set.

    Madhur: Is there anything else I can help you with today?

    JESSE_: No, thank you.

    Madhur: Jesse, it was a pleasure chatting with you. Have a nice day.

    Madhur: Thank you for choosing Comcast for your entertainment needs! Good bye and take care.

  • #2
    Comcast being good?

    RUN, IT'S THE APOCALYPSE! EVERY MAN/WOMAN/CHILD FOR THEMSELVES!
    "It's evolution; every time you invent something fool-proof, the world invents a better fool."
    -Unknown

    "Preach the gospel, and if necessary use words." - Most likely St.Francis


    I find that evolution is the best proof of God.
    ---------------------------------------------------------------------------------------------------------------
    I support the :
    sigpic

    Comment


    • #3
      I'm thinking about hitting up Madhur again in about 12 months.

      Comment


      • #4
        Originally posted by lao tzu View Post
        I'm thinking about hitting up Madhur again in about 12 months.
        I actually put it in my Outlook calendar as a reminder --- there's always something the "retention specialist" can do!
        The first to state his case seems right until another comes and cross-examines him.

        Comment


        • #5
          You ought to think about switching your phone service to MAGIC JACK!!!


          The first to state his case seems right until another comes and cross-examines him.

          Comment

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